ENERGY • ELECTRICITY GENERATION AND DISTRIBUTION
CO-ORDINATOR: TECHNICAL OPERATIONS CENTRE
TCOE SALARY COMMENCING FROM R694 272 PER ANNUM
• REF NO: NRG 30/18
Requirements: • Relevant B degree or BTech • 5 years’ relevant managerial
experience in a Call Centre Environment • Experience in working in an
Emergency Contact Centre Operations and Systems 24/7 environment •
Knowledge of administrative support services and applicable policies and
legislation, corporate governance principles and information systems pertaining to Call Centre operations • Knowledge of SAP, Mitel and Workforce Scheduling •A valid Code EB driver’s licence.
Key performance areas: • Manage and co-ordinate the operational workflow process of the Call Centre • Coordinate the implementation of procedures, systems and controls related to the receiving and recording of electricity incoming calls • Attend to the approval of reservation orders and/or control claims and related issues (petty cash, cell phone vouchers, etc) • Coordinate end-user requirements and responsibility levels in conjunction with specialist branch’s (Corporate Information Technology) with regards to the depot’s Information Management Systems and applications • Maintain registers and records associated with Call Centre staff establishment • Maintain and update the registers of the movable and immovable assets and specific equipment of the Depot (eg. Computers, furniture, vehicles) • Resolve conflicts and address deviations in performance levels • Maintain standards of discipline and control in Call Centre operations • Administer (Update, amend and verify) the annual tariff regarding charges related to electricity • Monitor and control expenditure and income within the Branch by receiving monthly reports and analysing expenditure • Provide input into Capital and Operating expenditure reports by establishing status of projects through consulting with project managers • Interact with area managers to consolidate, understand and clarify specific operational problems.
Please forward your application via e-mail to:
Please forward a comprehensive CV and covering letter, including a
certified copy of your Identity Document and proof of registration with
SAPC to the relevant e-mail address, as indicated, or to the Department
of Strategic Human Resources, PO Box 298, Cape Town 8000.
Kindly note that applications will not be acknowledged in writing and
that copies of supporting documents will not be returned.
Please quote the Reference Number of the vacancy in all communications.
Certified copies of qualifications must be available on request.
No late applications will be considered.
Applicants are respectfully informed that, if no notification of
appointment is received within two months of the closing date, they
must accept that their applications were unsuccessful